Policies
Driver's License
Students must provide a valid active driver license, including foreign driver license, before the first lesson. Students must carry their license at all times during training. You must notify your instructor of any matters which affect your ability or entitlement to have a driving lesson, for example, but not limited to, any lack or loss of a valid driver’s license.
Cancellation & Late Arrivals
INDIVIDUAL LESSON
We understand that situations arise in which you must cancel your appointment. If you wish to cancel, please provide your instructor with a 72-hour notice. This not only shows respect between student and instructor, but will also enable for another person who is waiting for an appointment to be scheduled in that appointment slot.
If you are late for your lesson, you will receive the balance of your scheduled lesson and charged for the full lesson.
GRADUATED LICENSING PROGRAM (GLP)
Students may request a refund of the GLP program only after the first class. In class where the student request a refund of the GLP program, the student will be charged for each individual class taken from the package and the remaining value of the package will be refunded to the student.
Please note that in case of requesting a GLP program refund after the first class, in addition to the charge for each individual class taken from the package, a processing fee of $100.00 will be levied.
GLP program must be completed and consumed within 12 months from the date of GLP
program purchase. After this period, the GLP program will be expired and the pending and unscheduled lesson(s) will be cancelled and no refund will be issued.
Road Test
Students are responsible to book and cancel their own road test with ICBC and notify the instructor for adequate preparation. The instructor’s vehicle is available for driving examinations should you require it. If a student needs more practice, our instructors have the right to refuse the training vehicle for road test in consideration for everyone’s safety on the road.
Payment & Refund
Payment must be made no later than the end of each driving lesson or road test session. A 50 percent payment is required at the beginning of the first lesson for package deals and remaining payment must be made before the last lesson. We accept cash and e-transfer. There will be no refund for driving lessons or road test sessions that have taken place. For refunds on packages, lessons used will be charged at the individual driving lesson rate.
Alert:
Covid-19 Protocol
Students are required to wear protective face mask during the lesson at all time.
Vehicle’s interior will be wiped down with sanitizer after every lesson.
Hands sanitizer will be provided before the lessons begin.